Supporting Success For Children With Hearing Loss | CONTACT US / Questions?

CONTACT US / Questions?

Our mission is to improve the futures of children with hearing loss.

Visit theSSCHL Home Page Contact the SSCHL TEAM       

Phone: 888-963-8991

YES – we love Purchase Orders! FAX your PO to:480-393-4331.

Purchase ordersYou MUST include an email contact and phone number on your PO. Some of our products are downloadable only and delivered via email. Not including an email address will delay delivery. You can fax or email scanned purchase orders to:

LetterMailing Address: Remit payments to:

Success for Children with Hearing Loss
15619 Premiere Drive/Suite 101 
Tampa, FL 33624

Other business issues contact: Karen L. Anderson, Director, Supporting Success for Children with Hearing Loss, 1775 Garland Lane N., Plymouth, MN 55447 USA. SSCHL is a registered business in MN.

Need a W-9 or Vendor Information? NEW FOR 2018

In 2017 Supporting Success for Children with Hearing Loss moved from a sole proprietor LLC to an S-Corporation (EIN 81-3203727). Therefore our W-9 form has changed. A current, 2018, W-9 form can be downloaded here: SSCHL 2018 W-9 Form   Need to set up SSCHL as a vendor? Please send a request to       Dun & Bradstreet # 080590521

What about Sales Tax?

Only residents of Minnesota will be charged sales tax during online sales. If you are a tax exempt Minnesota school please use the coupon code MINNESOTASCHOOL to waive this tax fee. It is unlawful for Minnesota residents who are not tax exempt to use this coupon code to prevent payment of sales tax.

Need to figure out shipping cost?

cost of shippingTo figure out total costs for quotes or purchase orders do the following:
1) Find your first desired item in the shopping cart and Add to Cart
2) Click the Continue Shopping button
3) Continue adding the items you are interested in
4) Click the Check Out button
5) Enter your address so that shipping can be calculated
6) Under Shipping, toggle down on the Choose a Shipping Method box
7) You now have the total cost of your desired items, including shipping and handling

Each item has a shipping cost that is based on weight.  There is no minimum ship cost. Questions about shipping?  Email

Order Issues/Inquiries:
Online Worldwide orders are welcome!

  • Do you have a question about your order? We handle all order inquiries by email to allow us to look up your order. Contact Please include a phone number in your email in case more information is needed.
  • To keep costs low, orders within the US are sent by USPS Media Mail and will typically arrive within 2-3 weeks.  Worldwide orders are shipped via US Postal Service International First Class Parcel services. Arrival time will depend upon customs practices and may take longer than 3 weeks. If there are any special conditions that will help your order arrive in a timely manner please contact
  • If you ordered Interact-AS items they will be shipped separately from other Supporting Success items. To return and Interact-AS item send to Auditory Sciences, RMA 20729, 3454 Circle Bluff Court, Faribault, MN 55021. For questions related Interact-AS returns or operating issues contact  If you have questions about how to use these products in your particular setting contact Mike Massine at or 888-963-8991.

To Report Website or Issues with Digital Product Orders

website issuesFind a boo-boo on the website? Please let us know!!!  Have an issue with your digital product including the downloadable files that come with some items? Please contact Remember that your downloadable files have a maximum of 3 tries. Once you have clicked the hyperlink to the files a maximum of 3 times your order has been fulfilled. Because of the size of many of our downloadable products they are provided in a compressed, or zipped, format. To access the materials you will need to have a utility installed on your computer to expand the compressed files like

Contact SSCHL Team Members

  • Karen Anderson and SSCHL products tableTo contact Karen Anderson, Director, call 888-963-8991 x 3 to discuss potential speaking engagements and questions related to the Supporting Success for Children with Hearing Loss resource website. Karen is often traveling for speaking engagements so calls may not be returned immediately.  Karen does not have information on specific orders.
  • If you call regarding a question about an order you will be requested to email for assistance.

Assistance with Interact-AS Speech-to-Text Translation Software

Thank you for your interest in ordering Supporting Success products!

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