Only residents of Florida and Texas will be charged sales tax during online sales. If you are a tax exempt school in Florida or Texas please use the coupon code SCHOOLEXEMPT to waive this tax fee. It is unlawful for non tax exempt individuals or entities to use this coupon code to prevent payment of sales tax. Please be advised that our team may get in touch with you to ask for documentation prior to order fulfillment.

To figure out total costs for quotes or purchase orders do the following:

1) Find your first desired item in the shopping cart and Add to Cart
2) Click the Continue Shopping button
3) Continue adding the items you are interested in
4) Click the Check Out button
5) Enter your address so that shipping can be calculated
6) Under Shipping, toggle down on the Choose a Shipping Method box
7) You now have the total cost of your desired items, including shipping and handling
8) Use our Get a Quote feature within the shopping cart for a generated quote sent directly to your email address
9) International shipping quotes are handled personally.

Contact orders@success4kidswhl.com to determine the least expensive shipping option. Each item has a shipping cost that is based on weight. There is no minimum ship cost. Handling fees are based on item cost.

Questions about shipping or need to request a Quote? Email orders@success4kidswhl.com.

• Do you have a question about your order? We handle all order inquiries by email to allow us to look up your order information before we reply to you. Contact orders@success4kidswhl.com. Please include a phone number in your email in case more information is needed.
• To keep costs low select USPS Media Mail (designed for shipping books and educational materials). Orders usually arrive within 2 weeks (up to 21 days).
• We encourage you to request a shipping quote for international orders.  Shipping costs are very high and difficult to keep at a minimum in a shopping cart system. Send your list of desired items and quantity and any special conditions that will help your order arrive in a timely manner, to  orders@success4kidswhl.com.   Worldwide orders are shipped via US Postal Service International First Class Parcel services or UPS. Arrival time will depend upon customs practices and may take longer than 3 weeks.
• If you ordered Streamer items they will be shipped separately from other Supporting Success items.  For questions related Streamer subscriptions or operating issues contact rpalmquist@speechgear.com

Shipped products may be returned within 30 days after receipt if:

1. The product arrived damaged. You must email your order number to orders@success4kidswhl.com and attach photos of the damaged item with your request for a mailing label to return the item. In your email, specify if you require a refund or if you want another of the same product to be shipped to you.
2. You decided you did not want the product. To return if you changed your mind about your purchase, the product must be in an unused, resaleable condition. Return shipping is at your expense. You must email your order number to orders@success4kidswhl.com advising of the return and requesting a shipping label. Once the item has been returned and deemed in resaleable condition, a refund of the purchased item minus the shipping cost will be issued.

After 30 days of receipt, as verified by shipment tracking, items will not be accepted for return.

• Go to the SSCHL Team  page for specific Team Member contact information.
• If you call regarding a question about an order you will be requested to email orders@success4kidswhl.com for assistance.

• Installation/Performance Issues: Auditory Sciences Support: 507-664-9123 option 2 (Robert Palmquist: rpalmquist@speechgear.com )
• If you ordered Streamer items they will be shipped separately from other Supporting Success items.
• For any questions related to these products contact questions@success4kidswhl.com.