CONTACT US / Questions?

Our mission is to improve the futures of children with hearing loss. Visit the SSCHL Home Page Contact the SSCHL TEAM Phone: 888-963-8991 YES – we love Purchase Orders!  FAX your PO to:480-393-4331. Purchase ordersYou MUST include an email contact and phone number on your PO. Some of our products are downloadable only and delivered via email. Not including an email address will prevent delivery. You can fax POs or email scanned purchase orders to: LetterMailing Address: Remit payments to:

Success for Children with Hearing Loss
12094 Anderson Rd/Suite 347 
Tampa, FL 33625

Other business issues contact: Karen L. Anderson, Director, Supporting Success for Children with Hearing Loss, 1775 Garland Lane N., Plymouth, MN 55447 USA. SSCHL is a registered business in MN.

Need a W-9 or Vendor Information? 

A current W-9 form can be downloaded here: SSCHL 2020 W-9 Form.  The W-9 form reflects the Minnesota business address, not the Florida shipping and remit address. Need to set up SSCHL as a vendor? Please send a request to questions@success4kidswhl.comDun & Bradstreet # 080590521. In 2017 Supporting Success is an S-Corporation (EIN 81-320-3727).

What about Sales Tax?

Only residents of Minnesota will be charged sales tax during online sales. If you are a tax exempt Minnesota school please use the coupon code MINNESOTASCHOOL to waive this tax fee. It is unlawful for Minnesota residents who are not tax exempt to use this coupon code to prevent payment of sales tax.

Need to figure out shipping cost?

cost of shippingTo figure out total costs for quotes or purchase orders do the following: 1) Find your first desired item in the shopping cart and Add to Cart 2) Click the Continue Shopping button 3) Continue adding the items you are interested in 4) Click the Check Out button 5) Enter your address so that shipping can be calculated 6) Under Shipping, toggle down on the Choose a Shipping Method box 7) You now have the total cost of your desired items, including shipping and handling 8) Use our Get a Quote feature within the shopping cart for a generated quote sent directly to your email address 9) International shipping quotes are handled personally. Contact to determine the least expensive shipping option. Each item has a shipping cost that is based on weight.  There is no minimum ship cost. Handling fees are based on item cost. Questions about shipping or need to request a Quote?  Email


Order Issues/Inquiries:

  • Do you have a question about your order? We handle all order inquiries by email to allow us to look up your order information before we reply to you. Contact Please include a phone number in your email in case more information is needed.
  • To keep costs low, most orders within the US are sent by USPS Media Mail and will typically arrive within 2-3 weeks.  
  • We encourage you to request a shipping quote for international orders.  Shipping costs are very high and difficult to keep at a minimum in a shopping cart system. Send your list of desired items and quantity and any special conditions that will help your order arrive in a timely manner, to   Worldwide orders are shipped via US Postal Service International First Class Parcel services or UPS. Arrival time will depend upon customs practices and may take longer than 3 weeks.
  • If you ordered Streamer items they will be shipped separately from other Supporting Success items.  For questions related Streamer subscriptions or operating issues contact

To Report Website or Issues with Digital Product Orders

website issuesFind a boo-boo on the website? Please let us know!!!  Have an issue with your digital product including the downloadable files that come with some items? Please contact Remember that your downloadable files have a maximum of 3 tries. Once you have clicked the hyperlink to the files a maximum of 3 times your order has been fulfilled. Because of the size of many of our downloadable products they are provided in a compressed, or zipped, format. To access the materials you will need to have a utility installed on your computer to expand the compressed files like

Contact SSCHL Team Members

Assistance with Streamer Speech-to-Text Captioning

  • Interact-AS example
  • Installation/Performance Issues: Auditory Sciences Support: 507-664-9123 option 2 (Robert Palmquist: )
  • If you ordered Streamer items they will be shipped separately from other Supporting Success items.
  • For any questions related to these products contact

Thank you for your interest in ordering Supporting Success products!

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