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The Supporting Success for Children with Hearing Loss Team

Helping YOU help children who are hard of hearing or deaf succeed.

Brenda Wellen, M.S. – Executive Director
Brenda is a Teacher of the Deaf and Hard of Hearing in San Angelo, Texas. She has worked with students who are deaf or hard of hearing of all ages from birth to 21 for the last 30+ years both in a self-contained classroom and as an itinerant teacher of the deaf/hard of hearing. She has served on advisory committees, and several planning committees for special events involving Deaf and hard of students and teachers. She began as a partner at Supporting Success in 2019 as Vice-President of Products and Website.

Brenda Wellen 2021 Resume

Reach Brenda at brenda@success4kidswhl.com

Michelle Andros

Michelle Andros, is the Director of Professional Outreach and Courses, and is a certified Teacher of the Deaf and Hard of Hearing, Administrator and Educational Consultant in Pittsburgh, Pennsylvania. Michelle has been in the field of deaf education for over 20 years, serving as a classroom teacher, an itinerant teacher, a consultant, and administrator. She attended Indiana University of Pennsylvania for Deaf Education, Shenandoah University for Education Administration and Supervision and Slippery Rock University for her Special Education Supervisory Certificate. She has dedicated her career to improving both students’ and teachers’ understanding of education in the field of deafness. Michelle joined the Supporting Success team in 2022.

Reach Michelle at michelle@success4kidswhl.com

Terese ‘Teri’ Urban

Teri Urban is the Director of Advocacy and Parent Outreach at Supporting Success for Children with Hearing Loss. Her oldest child was identified at birth with bilateral sensorineural non-syndromic hearing loss, a genetic condition commonly known as Connexin 26. Teri found her passion supporting deaf and hard of hearing children in 2015 when she discovered Hands & Voices. She is the former President of Vermont Hands & Voices and the current Chair of Virginia Hands & Voices. Teri is also a member of numerous local and national committees that focus on the overall success of deaf and hard of hearing children and providing families with the tools, support, and resources they may need. Teri joined the Supporting Success team in 2022.

Customer Support

Customer Support handles the general questions that come into SSCHL along with providing access to digital products and Teacher Tools.

Contact Customer Support:

  • For questions about digital product links
  • For questions about accessing your Teacher Tools and Teacher Tools Takeout membership accounts
  • For issues with Teacher Tools Takeout downloads or materials
  • For any other issues if you are not sure who to ask!

Reach Customer Support at questions@success4kidswhl.com or 888-963-8991

Accounting Department

Our accounting associate handles questions regarding invoicing and refunds.

For questions regarding invoicing or refunds, please contact accounting@success4kidswhl.com or 888-963-8991.

Sharon Saunders

Sharon Saunders, Fulfillment Associate. Sharon processes all purchase orders and online orders to be shipped from Tampa FL. Contact Sharon:

  • For questions about non-receipt of orders. Orders are typically received in 7-10 days but may take up to 3 weeks if an item is back ordered.
  • If you have a question about international orders or shipping or would like a shipping quote for international orders and the automated quote feature is not sufficient for your needs.
  • If there is an issue with a damaged order.

Reach Sharon at orders@success4kidswhl.com or 888-963-8991

Karen L. Anderson

Karen L. Anderson, PhD – Founder, Retired. Karen has been an audiologist for over 35 years, specializing in educational audiology, identification, and intervention of infants with hearing loss, serving students who are hard of hearing and classroom acoustics. She has been the Director of SSCHL since its inception in 2011 and retired in 2023.

Dr. Anderson is the author or co-author of test instruments, articles, and materials for school staff or parents and has presented widely on these topics. Commonly requested materials can be found on this website.